Jira Service Management

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Log on to www.RCLCrewTravel.com 2. At the right-side corner, click the Email (envelope) icon to access the Contact us pop-up box 3. In the drop-down menu, select “Scheduler” 4. Indicate the purpose of your email in the Subject field and compose your message","translations":{"en-US":{"helpCenterTitle":"Welcome to the RCL HR Service Desk","sharedPortalName":"RCL","announcementMessage":"*{color:red}\nWe are unable to advise on Non-System issues, if you have questions regarding COVID-19 affecting your assignment, please use the chat on the home screen of MyRCL Home\n\nCrew Assist Call: 1-877-414-CREW (2739)\n\nYou can contact your Scheduler by following these steps:\n1. Log on to www.RCLCrewTravel.com\n2. At the right-side corner, click the Email (envelope) icon to access the Contact us pop-up box\n3. In the drop-down menu, select “Scheduler”\n4. 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During this time, you may be unable to log in and/or experience intermittent service. We apologize for the inconvenience. ------------------------------------------------------------------------------------------------------------------------------ C-TRAC Scheduled Maintenance - Monday, March 20, 2023\nDear Colleagues,\nPlease be advised that you will be unable to access C-TRAC on Monday, March 20, 2023, from 06:00 PM – 06:30 PM Manila/06:00 AM – 06:30 AM Eastern due to a Scheduled System Maintenance.\nWe apologize for the inconvenience. Thank you for your patience as we strive to improve your online experience.\nPlease do not respond to this email. If you need technical assistance:\n• Go to the RCL HR Service Desk: <a href=\"https://royalcaribbeancruiselines.atlassian.net/servicedesk/customer/portal/3\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://royalcaribbeancruiselines.atlassian.net/servicedesk/customer/portal/3</a> • Contact us via Sametime (HRSD@rccl.com) – for chat support if you are on board","defaultLanguageHeader":"RCLCrewTravel's Contact Us feature","defaultLanguageMessage":"We are currently experiencing some technical issues with RCLCrewTravel's Contact Us feature. During this time, you may be unable to log in and/or experience intermittent service. We apologize for the inconvenience.\n------------------------------------------------------------------------------------------------------------------------------\n*C-TRAC Scheduled Maintenance - Monday, March 20, 2023*\n\nDear Colleagues,\n \nPlease be advised that you will be unable to access C-TRAC on Monday, March 20, 2023, from 06:00 PM – 06:30 PM Manila/06:00 AM – 06:30 AM Eastern due to a Scheduled System Maintenance. \n\nWe apologize for the inconvenience. Thank you for your patience as we strive to improve your online experience.\n \nPlease do not respond to this email. If you need technical assistance:\n\n•\tGo to the RCL HR Service Desk: https://royalcaribbeancruiselines.atlassian.net/servicedesk/customer/portal/3\n•\tContact us via Sametime (HRSD@rccl.com) – for chat support if you are on board","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"RCL","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://royalcaribbeancruiselines.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}