Jira Service Management

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Log on to www.RCLCrewTravel.com 2. At the right-side corner, click the Email (envelope) icon to access the Contact us pop-up box 3. In the drop-down menu, select “Scheduler” 4. Indicate the purpose of your email in the Subject field and compose your message","translations":{"en-US":{"helpCenterTitle":"Welcome to the RCL HR Service Desk","sharedPortalName":"RCL","announcementMessage":"*{color:red}\nWe are unable to advise on Non-System issues, if you have questions regarding COVID-19 affecting your assignment, please use the chat on the home screen of MyRCL Home\n\nCrew Assist Call: 1-877-414-CREW (2739)\n\nYou can contact your Scheduler by following these steps:\n1. Log on to www.RCLCrewTravel.com\n2. At the right-side corner, click the Email (envelope) icon to access the Contact us pop-up box\n3. In the drop-down menu, select “Scheduler”\n4. 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During this time, you may be unable to log in and/or experience intermittent service. We apologize for the inconvenience.\n________________________________________________________________________________ UNA CONFIRMATION TOOL NOT WORKING\nWe understand that you have been experiencing challenges accessing the UNA approval form on our online platform. If you are experiencing challenges login into to using the form, please contact our HRIS helpdesk by completing the below form.\n<a href=\"https://royalcaribbeancruiselines.atlassian.net/servicedesk/customer/portal/3\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://royalcaribbeancruiselines.atlassian.net/servicedesk/customer/portal/3</a> • Select “Service Request / General Request / Technical Assistance Needed” • Fill in the form • Under Application select “UNA Approval Tool”. • We recommend you include any screenshots of error messages you may be receiving.\n________________________________________________________________________________\nMyRCL Home Scheduled Downtime\nDear Colleagues,\nPlease be advised that you will be unable to access MyRCLHome on Tuesday, May 30, 2023 between 7:00PM to 8:00PM (Manila time) / May 30, 2023 7:00AM – 8:00AM EST, (Miami time) due to server maintenance.","defaultLanguageHeader":"RCLCrewTravel's Contact Us feature","defaultLanguageMessage":"We are currently experiencing some technical issues with RCLCrewTravel's Contact Us feature. 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