RCL

Welcome to the RCL HR Service Desk

NAVI

Thank you for reaching out to the HR Service Desk. We are here to help you with any technical/system issues or questions.

For any non-technical request, please contact NAVI, your trusted guide, day, or night! Here’s how:

· Log in to MyRCLHome
· Click on the chat icon at the bottom right corner of the screen.
· Select the category that best describes your concern.

NAVI is available 24/7 to provide you with the information you need, connect you to a live agent, or help you create a case. Click here to learn more.

Suggested forms

  • General Request, Technical Assistance Needed in HR Service Desk
  • Get Admin Assistance in HR Service Desk

    Need permission to perform an action? Let us know so we can help!

  • Report a System Issue/Outage in HR Service Desk

    Having trouble with an application? Report a system issue/outage ASAP!

  • Request Access in HR Service Desk

    Request Access to HR Applications (JDE, Quintiq, C-TRAC, RCLAnalytics, Peoplesoft, RCLCrewTravel, TravelMart, and Other Applications)

Powered by Jira Service Management
{"xsrfToken":"cf19433f1b77b1440191a4a7dec0e84113105805_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d17a5103-427e-4b76-b6c6-2a39caad7024/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYjRhNGVjYy1hNjI0LTQzMWMtOWZlYS04ZGYzZTNkNDA2NTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQxN2E1MTAzLTQyN2UtNGI3Ni1iNmM2LTJhMzljYWFkNzAyNCI6WyJyZWFkIl19LCJleHAiOjE3NTIyNDgwNDMsIm5iZiI6MTc1MjI0NzQ0M30.IS8fhzOqVu2EBP9iLxiLKJ1QIE6YTcH39v3UGwtZqZ0&client=3b4a4ecc-a624-431c-9fea-8df3e3d40651&mode=fit","logoId":"d17a5103-427e-4b76-b6c6-2a39caad7024","isLogoAvailable":true,"helpCenterTitle":"Welcome to the RCL HR Service Desk","sharedPortalName":"RCL","userInitialAnnouncementHeader":"NAVI","userInitialAnnouncementMessageWiki":"<p>Thank you for reaching out to the HR Service Desk. We are here to help you with any technical/system issues or questions.</p>\n<p>For any non-technical request, please contact NAVI, your trusted guide, day, or night! Here’s how:</p>\n<p>· Log in to MyRCLHome<br> · Click on the chat icon at the bottom right corner of the screen.<br> · Select the category that best describes your concern.</p>\n<p>NAVI is available 24/7 to provide you with the information you need, connect you to a live agent, or help you create a case. Click <a href=\"https://rclcrewtravel.com/images/Navi/Connect_with_NAVI-CrewGuide-100124.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">here</a> to learn more.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the RCL HR Service Desk","sharedPortalName":"RCL","announcementHeader":"NAVI","announcementMessage":"Thank you for reaching out to the HR Service Desk. We are here to help you with any technical/system issues or questions.\n\nFor any non-technical request, please contact NAVI, your trusted guide, day, or night! Here’s how:\n\n· Log in to MyRCLHome\n· Click on the chat icon at the bottom right corner of the screen.\n· Select the category that best describes your concern.\n\nNAVI is available 24/7 to provide you with the information you need, connect you to a live agent, or help you create a case. Click [here|https://rclcrewtravel.com/images/Navi/Connect_with_NAVI-CrewGuide-100124.pdf] to learn more.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#043767","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/474e4cc5-6d4b-4065-b633-3990d47b80ef/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzYjRhNGVjYy1hNjI0LTQzMWMtOWZlYS04ZGYzZTNkNDA2NTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ3NGU0Y2M1LTZkNGItNDA2NS1iNjMzLTM5OTBkNDdiODBlZiI6WyJyZWFkIl19LCJleHAiOjE3NTIyNDgwNDMsIm5iZiI6MTc1MjI0NzQ0M30.b4CZIDi_uBhxS6acPg8WW-g9y34S6KrMN_6K16GPPfA&client=3b4a4ecc-a624-431c-9fea-8df3e3d40651&height=300&mode=fit","bannerMediaApiFileId":"474e4cc5-6d4b-4065-b633-3990d47b80ef","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=royalcaribbeancruiselines","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"cf19433f1b77b1440191a4a7dec0e84113105805_lout","baseUrl":"https://royalcaribbeancruiselines.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://royalcaribbeancruiselines.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"20971520","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"3b4a4ecc-a624-431c-9fea-8df3e3d40651","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"3df85ba78f724ada88600a948c34d3db","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}